Frequently Asked Questions
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Are parking reservations guaranteed?
Yes! When you book with , we guarantee you will have a spot to park at the price you paid or your money back. While does not physically hold a specific spot open for each reservation, we work closely with our partners to monitor inventory levels and avoid overbooking.
What is the cancellation policy?
Reservations can be canceled up until the minute before they begin to receive a full refund via the app, website, or our self-service phone system. Once a reservation has started it can’t be canceled or refunded, but if you’re having trouble with it, please contact our for help at*
Are there any additional fees?
The price is the entire price you’ll pay for a reservation, and all applicable taxes and fees are included in the price that you see at checkout! Some locations charge a separate oversize fee for vehicles that are taller than 65″ or longer than 181”. If not payable at the time you make your reservation, you will need to pay that fee on-site. You’ll be able to see if the spot charges an oversize fee before booking in the “spot details” section, and if you enter your vehicle make and model at checkout you can see if your vehicle is considered oversize. Potential oversize fees are also listed on the Parking Pass under “Things You Should Know.”